Refund and Returns Policy

We want your experience with trekx.shop to be smooth and satisfying. While we strive to deliver high-quality products, we understand that issues may occur. The following policy outlines how refunds, returns, and replacements work.

1. Eligibility for Returns

You may request a return within 30 days of receiving your item if:

• The product arrives damaged

• The item is defective or not functioning properly

• You received the wrong product

• The product differs significantly from the description

Returned items must be:

• In original packaging when possible

• Not excessively worn, misused, or altered

• Accompanied by proof of purchase

2. Non-returnable Items

Certain categories cannot be returned due to hygiene or custom nature:

• Personalized items

• Clearance / final sale items

• Products with signs of heavy use

3. Refund Processing

Once we receive and inspect your return:

• Approved refunds will be issued back to your original payment method

• Processing may take 3–7 business days, depending on your bank

• If an item is not eligible, we will notify you with clear reasoning

4. Exchanges

If the product is damaged or faulty, we can arrange a replacement at no additional charge.

5. Shipping Fees

• Return shipping costs may apply unless the issue was our responsibility

• For damaged/incorrect items, we cover all return and reship costs

6. How to Start a Return

Contact us at service@trekx.shop with:

• Order number

• Reason for return

• Photo/video evidence (if applicable)